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4.7. Access Violations

Q:  I get an Access Violation error when trying to use EstiMate 2.  What can I do to resolve this issue?

 

A:  Access Violations are a common Windows error which can have a variety of meanings.  Below are some possible solutions.

 

 

  • Reboot the computer.  The issue should be resolved.  Try this first, as this resolves the error in most cases. 

If you are getting an Access Violation in a specific area of the software or when trying to perform certain tasks in EstiMate, then the issue could be directly related to what you're tying to do, and how you're trying to do it (in a way not intended by the software), or it could be an issue with EstiMate that we will need to take a look at and correct.

The main "Access Violation" error that we are aware of, and are trying to fix occurs when trying to print a Work Order in EstiMate.  In an earlier build of the software we discovered an issue between the Wide Format plugin, and printing Work Orders which was causing an AV error to occur.  We were able to correct that issue, and if you are currently running the latest version of EstiMate 2 then you should not be affected by this issue.

Unfortunately Access Violations sometimes do still occur in EstiMate when trying to preview or print a Work Order.  What appears to be causing the issue currently is the "Description" field of the different plugins.  If the "Auto" box is checked for every line item on the job then the Access Violation should not occur, but if you uncheck that box, and then add too much to the description, or remove the default description then you might encounter this error. 

There are not any great workarounds for this issue currently

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